A meeting of minds can be a magical thing. And that’s precisely what happened in the FT Adjusting office this morning.
With (almost) all the staff gathered around the office conference table, it nearly felt like a family reunion. We even had Ben and Zack joining us from Melbourne via telephone (after some typical technical issues to begin with). We had our pens and notepads at the ready, and ‘encouragement’ in the form of brownies. And with special guest Simon Bohm joining us – the meeting promised to be a good one.
One of the main focus points of the meeting – what are some of the major problems the insurance industry is currently facing? We identified a few of them. But throughout the meeting we kept coming back to the idea of value. What value do we have as a small loss adjusting company? What is our ‘uniqueness’?
All businesses need to bring something to the table to give them a competitive advantage in any market. It’s this uniqueness that allows a business to thrive. For FT Adjusting, it’s our specialty nichepertise – the fact that we’re niche and we know it. We specialise in claims arising from construction and engineering, and we excel at it.
However, nobody is perfect. Sometimes mistakes can occur that are completely out of your control. It’s ultimately a loss adjuster’s job to determine exactly where the fault lies. But this isn’t always a clear-cut, simple process.
Ian, our director, made the excellent point that people can often expect us to be crystal ball gazers. Well, we’re not quite there yet. There’s no cupboard full of fortune-telling artifacts hidden in the FT Adjusting office. But we do have exemplary analytical and reporting skills that allow us to sift through data to arrive at the correct answer. And we think that’s real value.
Words by Skye Jamieson