It’s the age-old tale of fine print, loopholes and hidden restrictions that’s told all too often in the insurance world. Insurance policies and documents can be filled to the brim with insurance-y jargon, unnecessarily complex sentences and downright confusing clauses. And that’s just the beginning.
A recent report by the Sydney Morning Herald found that a whopping 26 per cent of people who bought travel insurance in the past twelve months didn’t even look at the document. Blimey. What’s more, the report found that people under the age of thirty were most at risk of not viewing or fully understanding their policy. And to be honest, we can’t say we blame them. Insurance policies are often built to be difficult to understand and even harder to finish.
Which is why we’re not surprised by the news that thousands of Aussies have been stranded in Bali and left potentially out of pocket. The eruption of Mount Agung has halted all flights in and out of the tourist hotspot. And guess who’s included in that list of victims? A large number of young Aussie schoolies who have been caught on the island since Sunday.
The devil’s in the detail, and the details are in the fine print. Many insurance companies are telling their customers just that. Some companies have issued statements telling customers they would only be covered if they bought policies up to nine weeks ago – before the Indonesian government issued an alert on the volcano. According to Insurance Business, the alert was first raised to level four – suggesting an eruption was imminent – on September 22nd.
So, if you’re a traveller, your best bet is to dig out your handy magnifying glass and double check that pesky fine print. Impacted travellers are being urged to consult their policies and insurance company websites to check if they are covered.
Words by Skye Jamieson