There’s a curious sound in the FT Adjusting office this morning – and that’s the sound of silence. The office is strangely empty. There’s been no loud phone conversations and hardly anyone has been coming in and out of the office. The musical duo Simon & Garfunkel certainly knew a thing or two about this peculiar phenomenon. In 1964 they released their hit ‘The Sound of Silence’ (1964! Let that sink in for a moment).
So way back in the Stone Age, Simon & Garfunkel departed this eternal piece of musical wisdom upon us: ‘Hello darkness my old friend/ I’ve come to talk with you again.’ There’s been endless analysis on the deeper meanings behind the song, but for today’s blog purposes it’s being used to capture the disconcerting feelings and the hollow echo of silence in our office. Just go with me here.
It just so happens that a few of our staff, including our glorious leader Ian, are away on leave. Where are the others, you ask? Well they’re out doing what every good loss adjuster does – visiting sites and communicating directly with insurers and the insured in the field. According to our Cadet Loss Adjuster Shay, the amount of time you spend on site really depends on the type of claim. For most contract works, you can expect to be on site anywhere from thirty to forty-five minutes. For more complex situations, a site visit could take up to an hour or more. And handling multiple claims at a time can mean multiple site visits.
Unfortunately, that leaves a rather empty office headquarters around here today. There’s hardly any keyboard tapping, boiling kettles or banter between desks. Things will most likely be back to normal after the Anzac Day public holiday – it’ll return to a full house! But for now, I can really see eye to eye with the lyric: ‘But my words like silent raindrops fell/ And echoed in the wells of silence,’ – and what I wouldn’t give for some friendly office banter right now to fill that silence.
Words by Skye Jamieson