Insurers Try Their Hand at Movie Magic

This year, FT Adjusting has decided to mix things up and produce a video series that documents exactly how loss adjusters approach claims and what they do on a day-to-day basis. The first video we created to test the waters and try our hand at production starred FT’s director Ian McWalter- How Insurance Assessors Use Plans. We began with a loose script written up by Ian. From there, I drafted it down into something we could realistically recreate in front of the camera.

Ian plans video

A shot from the final product


On the first day of filming, Ian brought in an impressive homemade dolly (a pallet with wheels underneath and a handle, with holes to secure a tripod) which we used as part of the camera set up. We shot the video in Ian’s office here in Epping. It took one (not quite) failed shooting attempt for us to get in the groove and find a style that suited the vision we had of what we wanted to create.

We came back the next week with fresh ideas and a better idea of how to make it. From there, we spent an afternoon filming. A couple of hiccups on the day like unsuitable lighting and short camera battery life didn’t stop us from getting all the shot we needed.

The next step was editing, which took a while to get right. I was conscious of maintaining the feel of the video whilst not making it too kitsch. Originally, I was using a royalty free song that was upbeat but a little bit repetitive; however, Maestro Ian took over that aspect of the production and created an incredible original piece that matched the tone of the video perfectly.

All in all we’re extremely pleased with our first video and eager to get started on the next one! Look for ‘What is a loss adjuster?’ coming to you very soon!

Have you seen the video yet? Check it out at:

Words by Isabelle Laker

New Privacy Law Changes: What They Might Mean to Us Now

Last year, one of our team lost his phone after a work function in the city. After a few drinks, he ended up back at his apartment with little recollection of how he got there. He didn’t know if he’d taken a bus, a train or a taxi. When he woke up he found his keys, wallet, Opal card but no phone. He logged onto his Opal account and found that he had in fact taken a train to his local station. Great, so that’s how he got home. But it doesn’t explain where his phone went. After going onto several sites that claimed they could trace phones, he found it was located somewhere in his suburb. He suspected it was in his apartment. With no way of locating it exactly, he never found the phone.


When he was a child, his dog frequently (and inconveniently) ate his homework. We now believe his current canine is attempting to sabotage the good work of those at FT Adjusting!


Given that both the phone and the documents on the phone are password protected, and he has been notified by his service provider that the phone has not been used on its current SIM, it is reasonable to assume that there is little chance of foul play. It is also unlikely that anything further will eventuate.

Privacy Laws


This is an unfortunate incident and one that we take reasonable steps to avoid, but sometimes things like this happen. Recent amendments made to The Privacy Act mean if an incident like this were to happen now, it would have some serious implications for not only FT but also the insurance companies we are working with.


The key change to this legislation for FT Adjusting, and other Australian Privacy Principle (APP) entities, is the mandatory reporting to clients in the case of an incident such as this. “Where personal information of affected individuals is lost in circumstances that may give rise to unauthorised access or unauthorised disclosure.” We must notify our clients now when any possible breach of data may occur, rather than let them know when a genuine breach has occurred. Of course, data breaches can be malicious, but they certainly aren’t always. Losing your phone at a function, leaving your briefcase on the bus, or forgetting your notes in a public place where someone may gain access to it is a simple slip-up – now with some serious consequences.

Words by Isabelle Laker

Beware of Suits!

Today our fearless leader Ian had an unexpected encounter whilst having a coffee in Sydney’s CBD. Just outside Chifley Plaza, a truck pulled up to the intersection and waited at a red light. A man in a fancy suit, clearly in far too much of a hurry to wait for the little red man to switch to the little green man, began crossing the street. The truck driver, upon seeing this, called out his window at the suited man.

“Mate you can’t jaywalk here!”

The suited man, previously in a hurry, walked over to the truck and punched the driver square in the face. The suited man then continued to cross the road as though nothing had happened. The driver, understandably furious, leapt out from his vehicle.

One angry businessman

Angry businessman


At this point many pedestrians, commuters and café-goers had stopped to watch the outburst. Ian was one such onlooker.

The driver caught up to his assailant and took a firm grip of the suit. Rather than engage with the driver, the man simply tried to keep walking. Left with just the arm of his suit and a gaping jaw, the driver and now his mate, previously passive, were prompted into action. The scene escalated as the driver now had to be restrained from returning blows to “the suit”.

The man began to remove his jacket. ‘Maybe he will engage after all’, Ian thought. But no, the suited man simply took off and folded the jacket. All anger from been told off seemed to have vanished.

The man continued on his walk to work, suit jacket tucked under his arm leaving a group of stunned spectators and a furious driver behind him.

The Sydney CBD really can be a concrete jungle sometimes, and you really can’t predict what a businessman in a suit will do!

Words by Isabelle Laker

Hello FT Adjusting!

Hello FT Adjusting! My name is Isabelle and I’m taking over the role of Social Media Manager from the incredible Skye, who had her last day on Wednesday.

I’ve just completed my first year at the University of Technology, Sydney, studying a Bachelor of Communications (Media Arts and Production/Social and Political Sciences) and a Bachelor of Arts (International Studies, majoring in French). That said, I’m also interested in social media and marketing, and have been working in the industry for a little while now.



I’m keen to learn the ropes and get to know everyone here at FT Adjusting. I have big shoes to fill, and I know everyone here at the office has loved having Skye.  I hope I can carry on the great work she has done!

Have a fantastic Christmas and New Year, and see you in 2018!

Words by Isabelle Laker

Ciao for Now!

With Christmas just around the corner, the year is coming to an end. And what an incredible year it’s been for FTA.

2017 has been a series of big steps for FT Adjusting. We’ve had our little family grow and shrink. We’ve taken the monumental leap of opening a second office in Melbourne, with great success. We saw two of our team members, Ben and Zack, move to Melbourne to get that office up and running. And when you’re a small business, that’s definitely an achievement to be proud of.




Having said that, there’s another face that won’t be seen around the office anymore. With my studies completed and full-time work waiting ahead of me, I’m sad to announce that this is my final blog post for FTA. It’s time to hand over the reins to the new Social Media Manager, the amazing Isabelle.

It’s truly been a fantastic experience working here at FT Adjusting. I’d like to especially thank Ian, Lesley, Ben, Zack, Geoffrey, Simon, Teddy, Richard and Shay for making each day better than the last. It’s because of you that leaving here is so sad, and I’m really going to miss my FTA family and, of course, the unlimited supply of Tim Tams.

Over the year I’ve learnt so much about loss adjusting and insurance (enough for a lifetime, some would say!), and if you’ve been keeping up with my blogs I hope you learnt a thing or two as well. Merry Christmas all, that’s a wrap!

Words by Skye Jamieson

Career Opportunity: Cadet Loss Adjuster

Are you starting your final year of university and unsure what path to take? Looking for an experience-rich part-time job to make ends meet? A lover of monthly pizza parties? If you just mentally ticked all three boxes, then FT Adjusting would love to hear from you!



FTA is a loss adjusting firm specialising in construction and engineering insurance claims. We produce cutting edge analysis and advice covering the broadest range of claims in this field. Drawing from a diverse background of skills and experience, we deliver superior and unrivalled service for our clients. We have ‘niche-pertise’, and we’re proud of it!



As a Cadet Loss Adjuster, your role will involve assisting our adjusters with the examination, negotiation, and resolution of claims. You will be mentored by one of FTA’s senior Loss Adjusters (they don’t bite!), and once you have gained sufficient experience you will investigate claims on your own.

Your day-to-day tasks will vary, but at a glance you might be called upon to undertake work in respect:

  • Public liability claims (legal liability arising from onsite activities)
  • Contract work claims (damage to contract works from accidents, natural disasters, etc.)
  • Professional indemnity claims (high profile and large monetary value, involving in-depth forensic research and examination)


The work involved includes application of investigative lines of enquiry to establish causation, analysis of costs,  documentation control, compiling and controlling spreadsheets in relation to claim information, conducting enquiries with insureds and third parties in relation to claims incidents. This can range from a minor theft of tools to major claims relating to infrastructure. Claim values can range from anywhere from under $20,000 to in excess of $100m.



We’re hiring! Image:


You are on the verge of finishing your studies: you might have a background in engineering or law, but you’re equally welcome to join us from another discipline if you think you have what it takes!

You can commit 3 days (22.5 working hours) a week during the uni semester, and full-time hours outside it, including full-time during January and February 2018. We’re pretty flexible, as long as you talk to us.

You’re happy to get out and about for site visits (for which we’ll pay – score!). You have a current driver’s license and preferably your own vehicle.

You’re comfortable at a computer, on the phone, and in face-to-face meetings. You can organise yourself and your time. Above all, you’re eager to learn and ready to dive straight into work!



This is a fantastic opportunity to earn a salary and begin your career with one of Australia’s leading niche loss adjusting firms. To apply, please email Skye Jamieson at with your:

  • cover letter
  • CV
  • academic transcript

Applications close 18 December 2017.  We look forward to reading yours soon!

Vacancy: Social Media Manager

Are you a busy university student looking to gain valuable experience? Are you a social media gun? Do you have excellent communication skills? If you mentally ticked all three boxes, then FT Adjusting would love to hear from you!


We’re hiring! Image:


FTA is a loss adjusting firm based in Epping, a few minutes from the station. Our small team draws on their diverse skills and experience to investigate and report on insurance claims. Construction and engineering is our forte; we have ‘niche-pertise’, and we’re proud of it!



As Social Media Manager, your job is to produce content for FTA’s online platforms. You will write blog posts, run our Twitter and LinkedIn accounts, and create and edit any marketing or promotional material the company needs. From time to time you may be asked to provide admin support (i.e. answer phones). If you take to our (very simple) office procedures, you might inherit additional responsibilities under the tutelage of our lovely office manager!



It’s ESSENTIAL that you:

  • are a journalism, communications or media student (related disciplines also welcome)
  • can independently manage your own time and decisions
  • have exceptional research and writing skills
  • have plenty of creativity and a sense of humour
  • have an eye for detail and an open mind
  • can take initiative and learn on the fly

It’s a BONUS if you:

  • can use WordPress, Twitter and LinkedIn
  • have some editorial, graphic design or admin experience

In return you’ll get:

  • a small, dedicated and friendly group of colleagues
  • flexible hours (equivalent of one eight-hour day a week)
  • your own office in an easily accessible building
  • valuable writing and social media experience



To apply, please email Skye Jamieson (Social Media Manager) at with your:

  • resume
  • cover letter
  • best piece of writing (any kind!)

Applications close 6 December 2017. We look forward to hearing from you!

Back To Basics

Ian McWalter worked for Technical Assessing Pty Ltd from 1991 until he was one week shy of twenty years at the company. In 2011 he left to start FT Adjusting along with co-worker Lesley Thompson. It’s a company which specialises in Construction and Engineering claims arising under Contract Works, Professional Indemnity and Product and Public Liability policies.



Last week I was lucky enough to sit down with Director Ian to pick his brains and have a quick chat about FT Adjusting.

Is FT Adjusting very different from other loss adjusting companies?


Ian: As much as you might think, you’re never going to get total buy-in from everybody.  The best you can hope for, I think, is that if you can be five or ten percent different – that’s enough. To think that you’re going to be radically different doesn’t work, and never will.  What distinguishes people, companies et al, are generally small, but important things.

Ultimately, it’s really down to the individuals who work in the company and probably more so the people outside of the company who can comment on that. I can say that I’ve tried it run it in a slightly different manner; this is a very open, flat structure. It’s a small team, but companies – and certainly the people who run companies – have a tendency to want to keep all the information to themselves. This company has a total open book policy, warts and all – you don’t often find companies running on that basis.



What are some of the values that FT Adjusting promotes?


Ian: We try and promote transparency – try and promote that everybody’s in it together. It’s teamwork but there can also be a danger in overemphasis on teamwork; as an individual you have to be responsible for yourself and your actions.  Similarly with competitiveness – there’s no point in being competitive within your own organisation, because you’re placing your competitiveness in the wrong place.

The one thing I’d say is, having worked in a corporate organisation for eleven years, in a small private practice for twenty years and in my own business for five years and a half years, I can say that I work twice as hard for half as much in my own business, but I’m twice as happy.

Thoughts by Ian McWalter

Words by Skye Jamieson

Ich möchte mich kurz vorstellen!

After spending one year studying abroad in Cologne, Germany, and after much travelling and beer drinking, I have made the difficult decision to come back to the real world of offices and paperwork as the new social media manager at FT Adjusting!

Very much looking forward to sharing with you all my love of pizza parties and eccentric ramblings: but here’s hoping that such an extended period of time living amongst Germans hasn’t dulled my sense of humour.

German Trumpet


Ich möchte mich kurz vorstellen – I’d like to quickly introduce myself! I’m currently completing a Bachelor of Communications and International Studies; I have recently rediscovered my love for all things Vegemite and am entirely obsessed with Border Collie puppies.

I would like to thank the team at FT Adjusting for their warm welcome and am looking forward to what’s next. I would also like to say a big thank you to Jenny and we wish her every success in her future endeavours!

Words by Skye Jamieson

So Long, Farewell

291 days ago, I said ‘hello’ and introduced myself on the blog as an expert Googler and lover of Tim Tams. Today, I say ‘goodbye’ in my final post as FT Adjusting’s Social Media Manager.

291 days (or 41 weeks and 4 days) is only 79.73% of a year. However, when you think of it as 6,984 hours, or 419,040 minutes, or 25,142,400 seconds, it sounds a little more impressive. All this is to say that, despite having worked at FTA for less than a year, I feel like I’ve been here for much longer.

It’s a true testament to the welcoming and supportive staff at FTA that the decision to leave has been so difficult. However, with no more studying and full time working life ahead of me, it’s time to hand over the reins and do what my wonderful co-workers have always encouraged me to do: follow the path that’s right for me.

So thanks to Ian, Lesley, Simon, Teddy, Richard, Ben, Geoffrey, Zack and Shay, for making me feel like part of the family. And thanks to the people who’ve read my blog posts and Tweets from week to week. I’m excited to announce that our new Social Media Manager will be making her debut on Thursday! I’m sure you’ll get along great and she’ll bring you plenty of great content.

But from me, it’s auf wiedersehen and good night!

Sound of Music kids


Words by Jenny Ryan