Beware of Suits!

Today our fearless leader Ian had an unexpected encounter whilst having a coffee in Sydney’s CBD. Just outside Chifley Plaza, a truck pulled up to the intersection and waited at a red light. A man in a fancy suit, clearly in far too much of a hurry to wait for the little red man to switch to the little green man, began crossing the street. The truck driver, upon seeing this, called out his window at the suited man.

“Mate you can’t jaywalk here!”

The suited man, previously in a hurry, walked over to the truck and punched the driver square in the face. The suited man then continued to cross the road as though nothing had happened. The driver, understandably furious, leapt out from his vehicle.

One angry businessman

Angry businessman


At this point many pedestrians, commuters and café-goers had stopped to watch the outburst. Ian was one such onlooker.

The driver caught up to his assailant and took a firm grip of the suit. Rather than engage with the driver, the man simply tried to keep walking. Left with just the arm of his suit and a gaping jaw, the driver and now his mate, previously passive, were prompted into action. The scene escalated as the driver now had to be restrained from returning blows to “the suit”.

The man began to remove his jacket. ‘Maybe he will engage after all’, Ian thought. But no, the suited man simply took off and folded the jacket. All anger from been told off seemed to have vanished.

The man continued on his walk to work, suit jacket tucked under his arm leaving a group of stunned spectators and a furious driver behind him.

The Sydney CBD really can be a concrete jungle sometimes, and you really can’t predict what a businessman in a suit will do!

Words by Isabelle Laker

Hello FT Adjusting!

Hello FT Adjusting! My name is Isabelle and I’m taking over the role of Social Media Manager from the incredible Skye, who had her last day on Wednesday.

I’ve just completed my first year at the University of Technology, Sydney, studying a Bachelor of Communications (Media Arts and Production/Social and Political Sciences) and a Bachelor of Arts (International Studies, majoring in French). That said, I’m also interested in social media and marketing, and have been working in the industry for a little while now.



I’m keen to learn the ropes and get to know everyone here at FT Adjusting. I have big shoes to fill, and I know everyone here at the office has loved having Skye.  I hope I can carry on the great work she has done!

Have a fantastic Christmas and New Year, and see you in 2018!

Words by Isabelle Laker

Ciao for Now!

With Christmas just around the corner, the year is coming to an end. And what an incredible year it’s been for FTA.

2017 has been a series of big steps for FT Adjusting. We’ve had our little family grow and shrink. We’ve taken the monumental leap of opening a second office in Melbourne, with great success. We saw two of our team members, Ben and Zack, move to Melbourne to get that office up and running. And when you’re a small business, that’s definitely an achievement to be proud of.




Having said that, there’s another face that won’t be seen around the office anymore. With my studies completed and full-time work waiting ahead of me, I’m sad to announce that this is my final blog post for FTA. It’s time to hand over the reins to the new Social Media Manager, the amazing Isabelle.

It’s truly been a fantastic experience working here at FT Adjusting. I’d like to especially thank Ian, Lesley, Ben, Zack, Geoffrey, Simon, Teddy, Richard and Shay for making each day better than the last. It’s because of you that leaving here is so sad, and I’m really going to miss my FTA family and, of course, the unlimited supply of Tim Tams.

Over the year I’ve learnt so much about loss adjusting and insurance (enough for a lifetime, some would say!), and if you’ve been keeping up with my blogs I hope you learnt a thing or two as well. Merry Christmas all, that’s a wrap!

Words by Skye Jamieson

Career Opportunity: Cadet Loss Adjuster

Are you starting your final year of university and unsure what path to take? Looking for an experience-rich part-time job to make ends meet? A lover of monthly pizza parties? If you just mentally ticked all three boxes, then FT Adjusting would love to hear from you!



FTA is a loss adjusting firm specialising in construction and engineering insurance claims. We produce cutting edge analysis and advice covering the broadest range of claims in this field. Drawing from a diverse background of skills and experience, we deliver superior and unrivalled service for our clients. We have ‘niche-pertise’, and we’re proud of it!



As a Cadet Loss Adjuster, your role will involve assisting our adjusters with the examination, negotiation, and resolution of claims. You will be mentored by one of FTA’s senior Loss Adjusters (they don’t bite!), and once you have gained sufficient experience you will investigate claims on your own.

Your day-to-day tasks will vary, but at a glance you might be called upon to undertake work in respect:

  • Public liability claims (legal liability arising from onsite activities)
  • Contract work claims (damage to contract works from accidents, natural disasters, etc.)
  • Professional indemnity claims (high profile and large monetary value, involving in-depth forensic research and examination)


The work involved includes application of investigative lines of enquiry to establish causation, analysis of costs,  documentation control, compiling and controlling spreadsheets in relation to claim information, conducting enquiries with insureds and third parties in relation to claims incidents. This can range from a minor theft of tools to major claims relating to infrastructure. Claim values can range from anywhere from under $20,000 to in excess of $100m.



We’re hiring! Image:


You are on the verge of finishing your studies: you might have a background in engineering or law, but you’re equally welcome to join us from another discipline if you think you have what it takes!

You can commit 3 days (22.5 working hours) a week during the uni semester, and full-time hours outside it, including full-time during January and February 2018. We’re pretty flexible, as long as you talk to us.

You’re happy to get out and about for site visits (for which we’ll pay – score!). You have a current driver’s license and preferably your own vehicle.

You’re comfortable at a computer, on the phone, and in face-to-face meetings. You can organise yourself and your time. Above all, you’re eager to learn and ready to dive straight into work!



This is a fantastic opportunity to earn a salary and begin your career with one of Australia’s leading niche loss adjusting firms. To apply, please email Skye Jamieson at with your:

  • cover letter
  • CV
  • academic transcript

Applications close 18 December 2017.  We look forward to reading yours soon!

Vacancy: Social Media Manager

Are you a busy university student looking to gain valuable experience? Are you a social media gun? Do you have excellent communication skills? If you mentally ticked all three boxes, then FT Adjusting would love to hear from you!


We’re hiring! Image:


FTA is a loss adjusting firm based in Epping, a few minutes from the station. Our small team draws on their diverse skills and experience to investigate and report on insurance claims. Construction and engineering is our forte; we have ‘niche-pertise’, and we’re proud of it!



As Social Media Manager, your job is to produce content for FTA’s online platforms. You will write blog posts, run our Twitter and LinkedIn accounts, and create and edit any marketing or promotional material the company needs. From time to time you may be asked to provide admin support (i.e. answer phones). If you take to our (very simple) office procedures, you might inherit additional responsibilities under the tutelage of our lovely office manager!



It’s ESSENTIAL that you:

  • are a journalism, communications or media student (related disciplines also welcome)
  • can independently manage your own time and decisions
  • have exceptional research and writing skills
  • have plenty of creativity and a sense of humour
  • have an eye for detail and an open mind
  • can take initiative and learn on the fly

It’s a BONUS if you:

  • can use WordPress, Twitter and LinkedIn
  • have some editorial, graphic design or admin experience

In return you’ll get:

  • a small, dedicated and friendly group of colleagues
  • flexible hours (equivalent of one eight-hour day a week)
  • your own office in an easily accessible building
  • valuable writing and social media experience



To apply, please email Skye Jamieson (Social Media Manager) at with your:

  • resume
  • cover letter
  • best piece of writing (any kind!)

Applications close 6 December 2017. We look forward to hearing from you!

Back To Basics

Ian McWalter worked for Technical Assessing Pty Ltd from 1991 until he was one week shy of twenty years at the company. In 2011 he left to start FT Adjusting along with co-worker Lesley Thompson. It’s a company which specialises in Construction and Engineering claims arising under Contract Works, Professional Indemnity and Product and Public Liability policies.



Last week I was lucky enough to sit down with Director Ian to pick his brains and have a quick chat about FT Adjusting.

Is FT Adjusting very different from other loss adjusting companies?


Ian: As much as you might think, you’re never going to get total buy-in from everybody.  The best you can hope for, I think, is that if you can be five or ten percent different – that’s enough. To think that you’re going to be radically different doesn’t work, and never will.  What distinguishes people, companies et al, are generally small, but important things.

Ultimately, it’s really down to the individuals who work in the company and probably more so the people outside of the company who can comment on that. I can say that I’ve tried it run it in a slightly different manner; this is a very open, flat structure. It’s a small team, but companies – and certainly the people who run companies – have a tendency to want to keep all the information to themselves. This company has a total open book policy, warts and all – you don’t often find companies running on that basis.



What are some of the values that FT Adjusting promotes?


Ian: We try and promote transparency – try and promote that everybody’s in it together. It’s teamwork but there can also be a danger in overemphasis on teamwork; as an individual you have to be responsible for yourself and your actions.  Similarly with competitiveness – there’s no point in being competitive within your own organisation, because you’re placing your competitiveness in the wrong place.

The one thing I’d say is, having worked in a corporate organisation for eleven years, in a small private practice for twenty years and in my own business for five years and a half years, I can say that I work twice as hard for half as much in my own business, but I’m twice as happy.

Thoughts by Ian McWalter

Words by Skye Jamieson

Ich möchte mich kurz vorstellen!

After spending one year studying abroad in Cologne, Germany, and after much travelling and beer drinking, I have made the difficult decision to come back to the real world of offices and paperwork as the new social media manager at FT Adjusting!

Very much looking forward to sharing with you all my love of pizza parties and eccentric ramblings: but here’s hoping that such an extended period of time living amongst Germans hasn’t dulled my sense of humour.

German Trumpet


Ich möchte mich kurz vorstellen – I’d like to quickly introduce myself! I’m currently completing a Bachelor of Communications and International Studies; I have recently rediscovered my love for all things Vegemite and am entirely obsessed with Border Collie puppies.

I would like to thank the team at FT Adjusting for their warm welcome and am looking forward to what’s next. I would also like to say a big thank you to Jenny and we wish her every success in her future endeavours!

Words by Skye Jamieson

So Long, Farewell

291 days ago, I said ‘hello’ and introduced myself on the blog as an expert Googler and lover of Tim Tams. Today, I say ‘goodbye’ in my final post as FT Adjusting’s Social Media Manager.

291 days (or 41 weeks and 4 days) is only 79.73% of a year. However, when you think of it as 6,984 hours, or 419,040 minutes, or 25,142,400 seconds, it sounds a little more impressive. All this is to say that, despite having worked at FTA for less than a year, I feel like I’ve been here for much longer.

It’s a true testament to the welcoming and supportive staff at FTA that the decision to leave has been so difficult. However, with no more studying and full time working life ahead of me, it’s time to hand over the reins and do what my wonderful co-workers have always encouraged me to do: follow the path that’s right for me.

So thanks to Ian, Lesley, Simon, Teddy, Richard, Ben, Geoffrey, Zack and Shay, for making me feel like part of the family. And thanks to the people who’ve read my blog posts and Tweets from week to week. I’m excited to announce that our new Social Media Manager will be making her debut on Thursday! I’m sure you’ll get along great and she’ll bring you plenty of great content.

But from me, it’s auf wiedersehen and good night!

Sound of Music kids


Words by Jenny Ryan

New Kid on the Block

Have you met Shay? He’s our latest Cadet Loss Adjuster and he’s been settling into life at FTA for about a month now. Shay has been studying Civil Engineering at UNSW and, now that the semester’s over, he’s been spending a lot more time around here. The perfect opportunity to ambush surprise him with a little Q&A! Here are his first impressions of loss adjusting and FTA in general.

Civil engineering students basically have three avenues: work in construction, on the commercial side, or in design and consulting. Although I found elements of all three quite interesting, what interested me the most was the commercial side where you’re dealing with claims and project costs. You’re still seeing a lot of design and construction, because you go onsite and do inspections. So when I was reading this job advertisement, it ticked all the boxes for me. I saw a lot of opportunities to get my foot in the industry and get a feel for the different parts of it.

Name tag


A day in the life of a loss adjuster is pretty varied: you don’t know whether you’ll be at the office doing desktop reviews or going onsite. I really like that. I did a lot of shadowing for the first couple of weeks, and since then I’ve been able to do a few desktop reviews by myself. For me to be able to prepare reports of my own is pretty rewarding. Learning not only about engineering and construction, but also about insurance, has been a challenge – but once you see how things come together and relate, it becomes a lot easier. Learning about two different industries and seeing how they merge together has been the most interesting thing for me.

Everybody here is really friendly. The fact that we have regular meetings is quite good – waking up early can be a stretch, but when you get here and see everybody and how lively they are (even on the slower days) it’s worth it. And the fact that you can knock on anybody’s door and chat to them – it’s really cool to have an abundance of information at your fingertips.

Shaymal Chand

Shaymal Chand, Cadet Loss Adjuster extraordinaire!

I’d definitely recommend a loss adjusting cadetship! The extent of my recommendation spans beyond people who are doing engineering; I’d recommend this role to people in construction and project management, and law students as well. It gives you a great background in different claims and circumstances where insurance policies, law and construction methods all come in. For anybody interested in those things, I’d recommend it for sure.

Opinions by Shaymal Chand; words by Jenny Ryan

Harping On

The FTA team are a people of many talents, and not all of them related to loss adjusting. It’s like Winston Churchill said: ‘The cultivation of a hobby and new forms of interest is a policy of first importance to a public man’. Well, I’m not sure about the ‘public’ part, and I certainly wouldn’t restrict this to men alone, but the point still stands. It’s good to do a wide range of things with your free time!

It may surprise you to know that our esteemed office manager, Lesley, is a harpist. She’s been learning to play since January and, for the past eight months, has been eagerly awaiting the arrival of a custom-made instrument. Feast your eyes, Internet!

Lesley's new harp

The spiffiest harp around.

I mean, it’s purple. Purple. What’s not to love?

Lesley was practically dancing out of the office on her way to collect her new harp. Like most things in life, I’ve been assured that it’s only going to get better with age.

Lesley can tell you a lot about harps: hers is electric, for instance. I didn’t even know you could get electric harps, but apparently they’re great! I also learnt that harps don’t have to be made out of wood – carbon fibre is another option. A big selling point of that is the weight, since carbon fibre is a lot lighter than wood. However, Lesley prefers the sound quality of a wooden harp to anything else.



So there you have it: Christmas has come early for one Lesley Thompson. We’ve always said that our staff members have diverse backgrounds, skills and experiences, and in fact we encourage it. Variety is the spice of life and keeps us well-rounded and satisfied human beings. Those are the sort of people you want to work with!

Words by Jenny Ryan